My touchpad is unresponsive

If your touchpad becomes unresponsive, do the following:

• Check if the device is connected to your computer:
  • To check your Bluetooth connection: Open the Bluetooth settings in your computer and check if the touchpad shows as Connected. More information can be found here. 
  • To check your Logi Bolt connection: Open the Logi Options+ app in your computer and check if the touchpad shows as Connected. More information can be found here.
• Make sure the device has sufficient battery charge. To check the charge, look for the LED in the right top corner of the touchpad — it should be green.
  
  You can also use the Logi Options+ app: Open the Logi Options+ app in your computer and check the battery level on the home page.
  
  
  
• Turn the touchpad off and then turn it on again without touching the glass surface

If the issue persists, please contact Customer Support.