My R700 presenter frequently loses connection

If you have to constantly reconnect your R700 presenter, try the following:

• Keep other electrical devices at least 8 inches (20 cm) away from the USB receiver.
• Move the presenter closer to the USB receiver.
• Move the receiver to a different USB port on your computer.

Additional information

The connection between the R700 presenter and the USB receiver can be lost for several reasons, such as:

• Low battery levels
• Moving the receiver from one USB port to another
• Moving the receiver to another computer
• Plugging the receiver into a USB hub or other unsupported device such as a KVM switch (NOTE: Your USB receiver must be plugged directly into your computer).
• Radio frequency (RF) interference from more powerful devices such as:
  • Wireless speakers
  • Computer power supplies
  • Monitors
  • Cell phones
  • Garage door openers

If the above solutions don't resolve the issue, see answer 39452 for instructions on how to contact Customer Care.