Replacing a device

You use My Harmony to add and delete devices within your account. If your new device is replacing an existing device, you should add the new device, modify any activities that use the existing device so they use the new device, then delete the existing device.

If you already have the maximum devices, you must select a device to delete (preferably one that is not used in many activities) before you can add the new device.

To replace a device

Log in to your Harmony account and complete the following steps:

1. Click the Devices tab.
2. Click Add a Device.
   
   Before your Harmony remote can control your home entertainment device, it needs to know the manufacturer and model number information.
   
   If you haven’t done so already, take a few minutes to locate and record the manufacturer and model number information. If you’d need help finding the required information, please see Knowledge Base article 360023384153.
   
   
3. Enter the manufacturer name of the device you want to add to your account.
   
   NOTE: As you type, a list matching your entry appears. The list will continue refining as you type so keep typing until you see your manufacturer. Once you do, click it. If you’ve finished typing your manufacturer name and it didn’t appear in the list, don’t worry – we’ll determine the device after you click Add. For now, check to make sure the name you entered matches the name of your device exactly.
   
   
4. Enter the model number of the device you want to add to your account, checking to make sure the model number you entered matches the model number of your device exactly.
5. When you’ve entered the manufacturer and model number, click Add. If the information you entered matches an entry in our database, you’ll be prompted to confirm that the model number we’ve recorded for your device is correct.
   
   If the model number you entered doesn’t match an entry in our database, see Knowledge Base article 360023384153 for additional instructions.
   
   
6. Confirm that the model number shown matches the model number of your device. If the model number doesn’t match, click No to return to the previous page and re-enter the information. If the model number matches, click Yes to continue. The Devices page shows that the device has been successfully added to your account.
7. Click the Activities tab.
8. Click the activity you want to add the new device to. Click Change Your Settings.
9. Select the checkbox for the new device, and de-select the checkbox for the old device, then click Next.
   
   NOTE: depending on the activity and number of devices included in the activity, you may have several questions to answer about which device is used to control the volume, or channel, or other functions of the activity.
   
   
10. If you haven’t done so already, take a few minutes to identify the input settings for your new device when you do the activity. Click Next.
11. You are asked to select the inputs used for your devices. Answer the questions and click Next.
    
    NOTE: depending on the number of devices included in the activity, you may have several inputs to select.  You may also be asked questions about whether your devices skip unused inputs.
    
    
12. Confirm the settings for the activity, then click Finish.
13. Repeat steps 8 – 12 for all activities using the old device.
14. Click Devices.
15. Select the device you want to remove by clicking its image.
16. Once you’ve selected the device, click Delete This Device. A confirmation prompt appears.
17. Confirm that you want to remove the selected device from your account. If you want to remove the selected device, click Delete It to continue. Otherwise, click Cancel to return to the previous page and select another device. If you clicked Delete It, the device is removed from your account, and all activities still using that device are also deleted.
18. Click Sync, Sync Now to synchronize your Harmony remote with your updated account information.
    
    NOTE: If you do not have your Harmony remote connected to your computer, you are prompted to connect it using the USB cable.
    
    
19. A page appears showing the progress as your Harmony remote is updated with your device information.

The sync process could take a few minutes as your Harmony remote is updated with your account information. During the update, do not unplug your Harmony remote unless prompted to do so.