Reference: Product safety information

This article applies to the following products:
All WiLife camera kits

This article applies to the following platforms:
All supported platforms

Safety Information

Please carefully review this safety information and make sure you understand it completely. Please make certain that all warnings and instructions in user manual and marked on system components are carefully followed.

Cleaning

Unplug your WiLifeTM system from the wall outlet before cleaning.  Do not use liquid or aerosol cleaners.  Use a damp cloth for cleaning. Make certain the components are completely dry before inserting into the wall outlet after cleaning.

Electric Shock Hazard

When properly installed and configured, the WiLife equipment is designed to protect users from exposure to hazardous voltage levels. This system should only be operated from the type of power source indicated in this guide and on the system’s label.  If you are not sure of the type of power supplied to your home or building, consult your local power company. There are no user serviceable components within any of the equipment enclosures. Users should not attempt to repair WiLife equipment. Malfunctioning equipment should be serviced using the guidelines found in users manual. If an enclosure does accidentally come open, remove the power to the unit before handling it in any way.

Lightning also presents a real, but unlikely source of hazardous electric shock. As with all electrical equipment, it is best to unplug the WiLife components during an electrical storm. This is especially recommended for WiLife Cameras mounted on exterior windows. If the WiLife equipment is installed in an area subject to frequent electrical storms, equipment damage and user exposure to hazardous voltages can be minimized by the proper installation of lightning rods and lightning arrestors. Please contact a licensed electrician for further assistance.

Unplug the system from the wall outlet and refer servicing to a qualified service facility under the following conditions:

• When the AC plug is damaged
• If liquid has been spilled into the system
• If the system has been exposed to rain or water
• If the system does not operate normally by following the operation instructions
• If the system has been dropped or the enclosure has been damaged
• If the system exhibits a distinct change in performance
• If the system emits smoke or odors
• If the system emits any audible sound

Exposure to Moisture

The WiLife Indoor and Spy Camera equipment is designed to be used only in dry, indoor environments. Do not use this system near water; for example, near a bath tub, washbowl, kitchen sink, or laundry tub, in a wet basement, or in or near a swimming pool. Exposure to rain, mists, excessive humidity and liquid emersion will likely cause significant degradation in system performance and utility. If any WiLife component has been exposed to moisture, immediately unplug all components from power outlets and allow the components to dry completely before attempting to reinstall the equipment. If, after drying, the system exhibits degraded performance, disconnect the system from all power sources and follow the instructions in User's manual for obtaining service repair.  Note: Press F1 in WiLife software to access User's Manual

Fire Hazards

Care should be taken to keep WiLife equipment and packing material away from open flames and temperatures in excess product specifications (For Indoor cameras 34°C (93°F)). Care should be taken to keep electrically conductive objects from falling between the WiLife camera power supply and the WiLife HomePlug®/USB Bridge and the wall plug, potentially shorting out the AC power and causing a fire. If the case of any WiLife equipment becomes open, cracked or broken in any way disconnect the power source to the component and refer to the service repair section of this manual.

Static Electricity

All electronic equipment contains components that can malfunction, suffer reduced reliability or be damaged in the presence of static electricity. While this equipment has been designed to minimize performance degradation due to effects of static electricity, please use the following procedures when handling this equipment:

• Do not wear clothing that readily generates static electricity (synthetic materials generate large amounts of static electricity). Cotton or cotton blend fabrics, for example, are good because they are not as likely to store electrostatic charges.
• Keep all plastic items away from any area where this equipment is handled. Any plastic item is a potential static generator. This includes candy wrappers, foam cups, synthetic carpet, foam cushions, etc.
• Avoid activities that produce static such as wiping feet or putting on coats when in the vicinity of this equipment.
• Always discharge any static charge your body might have built up before touching any part of this equipment. To do this, touch and hold a grounded metal object for a minimum of two seconds.
• If storing this equipment for a prolonged period of time, return it to its original shipping container.

If this equipment ceases operation suddenly and static electricity exposure is suspected, unplug all connections for at least five seconds and then reinstall these connections. If this does not restore equipment operation, consult the troubleshooting section of user's manual.

Use with Power Conditioning Equipment

The WiLife cameras and USB receiver should not be used with any type of power conditioning equipment such as surge protectors (commonly found in ‘power strips’), AC line filters, AC line conditioners, voltage converters, frequency converters, uninterruptible power sources (UPS), spike protectors, AC line voltage regulators and motor-generator sets. Such equipment will likely block power-line network signals and render the UPS system inoperable.

Protection against Physical Shock

Reasonable care should be taken to minimize the possibility of WiLife components experiencing physical shock. Because of its many mounting configurations, the WiLife camera is particularly vulnerable to damage by falling. Use the following guidelines to protect the WiLife Camera:

• Do not place the camera in an area where it will be exposed to solvents, caustic gasses or strong air currents.
• Do not place the camera in an area where it can become dislodged by bumping, knocking, striking or other physical forces.

Window Mount (Suction Cups)

• Place suction cup only on a flat, clean, dry window or glazed surface.
• Ensure the camera cable is routed in such a way as to preclude its accidental pulling the camera off the window.

Desktop/Shelf Mount

• Place the mount on a stable, flat, clean, dry surface, well away from any edge.
• Ensure the camera cable is routed in such a way as to preclude accidental pulling the camera off the desk or shelf where it is placed.

Wall/Ceiling Mount

• Affix the mount to the wall or ceiling using the instructions provided in this manual.
• Ensure the camera cable is routed in such a way as to preclude accidental pulling the camera off the wall or ceiling.

If, after falling, the camera exhibits degraded performance, has ceased operating, shows visible cracks or if there is evidence that internal components have come loose, disconnect the camera from its cable and follow the instructions in this manual for obtaining service repair.

Sharp Edges

Under normal circumstances WiLife system components are safe to handle.  If the WiLife components are exposed to significant physical shocks, the WiLife enclosures could break open exposing sharp enclosure edges and sharp internal component edges. In the event of enclosure breakage, carefully remove affected components from their power source and follow the service procedures of this manual.

Choking, Suffocation and Strangulation Hazards

Care should be taken to keep WiLife equipment and packing material away from small children and persons with diminished mental capability. Specifically, the camera lens might be unscrewed and accidentally swallowed. The wall/ceiling mount screws and anchors could be accidentally swallowed. The WiLife cables could also be accidentally swallowed or become wrapped about a neck. If the WiLife components are exposed to significant physical shocks, the WiLife enclosures could break open and small internal components could come loose and become a choking risk. Plastic packing material may present a suffocation hazard to small children and persons with diminished mental capability. Please properly dispose of all packing material.

Use with Third Party Devices

Do not plug the WiLife cables into any device other than the intended WiLife components. Doing so could damage the equipment and expose the user to fire and electrical shock hazards. The WiLife equipment is specifically NOT compliant with “power over Ethernet” standards such as IEEE 802.3af.

Ventilation

Keep the area around WiLife components free of materials that may obstruct airflow and proper ventilation of the components. This system should never be placed near or over a hot radiator or heat register.  This system should not be placed in a built-in installation unless proper ventilation is provided.

Environmental Hazards

Please properly dispose of WiLife packing materials. Cardboard, paperboard and plastic packing material can be recycled. Please consult your local recycling center for details. Burning this material is not recommended as it may release harmful chemicals into the environment.

Prolonged Use of Equipment

As with all equipment, care should be taken to minimize the risk of repetitive motion injuries, muscle fatigue, prolonged muscle inactivity and eye-strain. Repetitive motion injuries may be caused by common WiLife software related activities such as typing and computer mouse use. Avoid spending excessive time viewing live or recorded video. WiLife software can be configured to notify you remotely when an event happens so constant personal surveillance is unnecessary. Recorded playback can be time selected, skipped to or fast-forwarded to quickly reach a point of interest. Make sure your PC workstation (including chair) is comfortably configured and properly illuminated. Place your PC’s keyboard, mouse and display at a comfortable, strain minimizing height. Adjust the brightness and contrast of your PC’s display to a comfortable level.

Powerline Network Limitations

This equipment will not operate during a power outage.

For best performance, limit your HomePlug network to 15 total devices. The presence of electric motors, fluorescent lights, halogen lamps, switching power supplies and dimmer switches on your network may diminish HomePlug® network performance. Avoid the use of extension cords with your HomePlug® devices. HomePlug® signals will not reliably pass through transformers or between different phases of a multi-phase power circuit. Operation between two legs of split phase power circuit should be satisfactory. If you have any questions about your specific electrical wiring topology, please consult a licensed electrician.

If your HomePlug®/USB Bridge is unable to connect to a WiLife Camera, or if camera performance is unsatisfactory, try moving the camera’s power supply module to a different electrical outlet.

If you suspect non-WiLife equipment may be interfering with the operation of the WiLife system (i.e. the WiLife system only operates when the other equipment is turned off) placing a low-pass power line filter between the AC line and the non-WiLife equipment may resolve the problem.

To protect your privacy, be sure to set a unique password via the WiLife software. Doing this encrypts your camera data and makes the output unreadable by neighboring HomePlug® systems which may be able to detect your signals.