Troubleshooting: Attempting connection or Communication Error

Cause
The WiLife Command Center cannot contact online services.

Solution:
Please do the following in order to solve this issue:

1. Reboot your PC.  Rebooting the computer may clear any network errors that could prevent a successful connection to the WiLife online services.
   
2. Upgrade the software.  If you are running Lukwerks version 1.3 or 1.4 the most likely cause is that the time and date on your computer is incorrect. Please  ensure that your Date, Time and Time Zone, and Daylight Savings Time are all correct in your PC. This can be adjusted by doing the following:

• Go to the Windows Control Panel (Start> Settings> Control Panel, or Start > Control Panel) Date and Time.
• Download the latest version of WiLife software for free at the WiLife Support site.

1. Temporarily disable network security.  Please temporarily disable any firewalls and antivirus software to determine if this is the cause for the trouble.  If so, you'll need to contact your firewall provider for instructions on how to enable XMPP traffic.  Please remember to re-enable the firewall and antivirus software after testing.
   
2. Contact your Internet Service Provider (ISP) to verify proper operation of any proxy servers.  ISPs and corporate IT departments may have installed these servers as part of your internet connection.  Proxy servers are also popular with mobile devices.  We recommend disabling the proxy server if you're given that option.  If not, you should contact your provider to ensure they are properly routing the XMPP traffic to WiLife.
   
3. If these steps are unsuccessful, please contact WiLife support through this online portal.