Tutorial: Remote Viewing on Direct Mode

This article applies to the following products:
WiLife Command Center
All Logitech Video Security Camera kits

This article applies to the following platforms:
Windows Vista
Windows XP

Your software will connect to the Internet to provide Remote Viewing access to your video. Two common communication protocols are used; UPnP (Universal Plug and Play) on UDP port 1900 and HTTP (on a variety of ports).

If video is using Relay Mode, it is because your firewall or other Internet influences are preventing the access to direct viewing of your video.

Advanced users who would like to use Direct Mode, can enable UPnP on your router. If you cannot enable UPnP, you can manually map ports in your router or firewall to your Command Center's host PC's IP address. Command Center uses ports 20570 to 20572 (TCP).

See your firewall or router documentation for complete instructions about manually configuring ports also referred to as port forwarding.
Steps to getting set up in Direct Mode

1. Enable UPnP on your firewall or router if possible or map ports 20570 to 20572 (TCP) to your computer's IP address.
2. Restart Command Center after you make changes to your firewall or router.
3. The next time you use Remote Viewing, you should see video in Direct Mode unless video is being blocked elsewhere on the Internet. Many corporate firewalls do not allow video streaming.
4. Refer to your firewall or router's documentation or web site for details about how to configure UPnP or map ports.
5. Note that many routers need to be power cycled after ports have been opened.