Tutorial: Resetting invalid MAC address

This article applies to the following products:
All Logitech Digital Video Camera kits

This article applies to the following platforms:
All supported platforms

If you have a USB that is not working correctly you should check to see if it has lost its MAC address. To see the USB's MAC address you can do the following:

1. In Command Center go to Setup-Advanced
2. Click on the Diagnostics button at the bottom.
3. Once diagnostics has finished running and brings up the informations screen, scroll down until you see Powerline USB Adapter in bold and check the MAC address right below it.

To reset the MAC address, please do the following:

1. Close and exit  Werks
2. Run Utility, entering the MAC address when prompted.
   NOTE: You need to type in the last 6 digits of the USB receiver's MAC address of USB receiver. This can be found on the back of the USB device.
3. Press reprogram button and allow utility to finish. Message should indicate successful reprogram.
4. Unplug USB cable from PC . Verify that cable is disconnected from PC, not unplugged from wall outlet.
5. Reconnect USB cable to PC
6. Wait one minute and then restart Command Center. If you set a private password in Command Center you will get a prompt to reset password. You should reenter the same password.

If camera is not discovered on its own, go to Command Center>SetUp>Advanced> then Find My Cameras and follow the onscreen steps.

Additional Information:
If you have a MAC address on the Command Center USB that does not start with 0012AB.... but is all zeros or a string of zeros and a one, then it has lost its MAC address. Logitech has a utility called USBFix20.zip which can reprogram it to correct the MAC address.

To be able to use this utility, you must be running Command Center v2.0 or above. We highly reccomend that you upgrade to our latest version of software. 

To begin the download of this utility cick on the following link.
USBFix20.zip

After downloading it, extract the 2 files to the same directory (right click, Extract All…). Before running the utility make sure Command Center is not running and then follow the directions below.

NOTE: If MAC address is all "F's" then this utility is not able to fix  the issue and the USB must be replaced.