SmartDock USB Device Troubleshooting

If you have plugged a Logitech ConferenceCam into a USB port on SmartDock, Extender Box or SmartDock Flex Extender Box, and even after several minutes the device is not recognized in the system or not showing up in your applications, please try the following to ensure whether it is a connection issue rather than problems with your hardware:

• Check your setup: Are all cables and connections plugged in tightly?
• Try a different USB port: Sometimes a USB port on a PC based system may have an issue
• Try a different computer: Does the ConferenceCam work fine on another system?
• If the ConferenceCam is connected through a hub or extender, try plugging directly into a USB port on SmartDock: Some third-party hubs or extenders may not have adequate power or specifications to support Logitech ConferenceCams.
• On SmartDock, Login as Administrator to access Windows settings, open Device Manager to check that device drivers are properly installed
  • Device Manager in the Windows Operating Systems
  • You can access Device Manager by a) hitting the Windows Start then b) typing “Device Manager” in the search bar to the right of the start icon
  • Open “Imaging Devices” and confirm if the Logitech ConferenceCam is listed. If not listed:
    • Try a different USB port
    • Check if Windows Update is enabled.
      • Windows Update is a Microsoft Service which automatically downloads and installs updates over the internet to the operating system.
      • You can access Windows Update by selecting the Windows start icon and typing in Windows Update in the search field. Windows Update settings are controlled by the Administrator of your system, so if you are working in a professional environment, you may need to contact your IT department.

 If you have taken all these steps and still have an issue, you may have a faulty device or cable.  If you have another of the same device and can try the cable from that device, we recommend trying that first, and if the problem persists, please contact technical support.