Tutorial: Sending diagnostics to Support

This article applies to the following products:
All WiLife camera kits

This article applies to the following platforms:
Windows Vista
Windows XP

To send diagnostic information  to WiLife support, please do the following:

1. Click on Diagnostics in the Set up> Advanced to collect diagnostics information. If there are mini-dump files, there will be an option to include those as well.
2. Choose the "Complete diagnostics information " selection, which will include the summary, werks.ini file, log files, DxDiag output, system information, active networking ports, and other diagnostic information.
   NOTE: If you have sent this info to support previously, choose the "summary and logs " option, which will include only the diagnostics summary, the werks.ini file, and log files. The information is gathered into files and compressed into a single zip file that is stored in both the user settings directory and on the Desktop.
3. Click next when this process is complete.

The user will then have 2 options:

A. Submit Through Support Website. To select this option  please do the following:

1. Go to Support at Wilife.com. Navigate to Support > Knowledgebase> Ask a Question
2. Please fill out form  to ask question, select diagnostics as category and this will send a message to WiLife Technical Support.
3. Be sure to attach the zipped diagnostics information file on desktop to this support message.

B. Send by Email . Selecting this option will open a new email message with the zipped diagnostics information file attached. The tech support technician must give the user the correct destination email address to use.