My K800 cannot be customized using Logitech software (SetPoint)

Normally, you should be able to customize your K800 settings in the Logitech SetPoint Mouse and Keyboard Software using the My Keyboard tab. If this tab isn't displayed, you'll need to re-install SetPoint.

NOTE: Your keyboard will display in SetPoint as Wireless Illuminated Keyboard K800. If you have more than one Logitech keyboard and the K800 isn't currently displayed, click the down arrow next to the current product name and select the K800 from the drop-down menu that displays.

SetPoint with My Keyboard Tab

SetPoint without My Keyboard Tab

To uninstall SetPoint:

• Windows XP
• Windows Vista and Windows 7

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Windows XP:

1. Go to Add or Remove Programs.
   • Start menu view: Start > Control Panel > Add/Remove Programs
   • Classic start menu view: Start > Settings >Control Panel > Add/Remove Programs
2. Select Logitech SetPoint from the list of programs displayed.

   

3. Click the Change / Remove button and follow the on-screen instructions to uninstall SetPoint.
4. Download and install the latest version of SetPoint from the K800 Downloads Page.
   NOTE:You may need to reboot your system after SetPoint has been installed.
5. After your system restarts, open SetPoint to verify that the My Keyboard tab is available.

If the My Keyboard tab is still missing:

1. Exit SetPoint by right-clicking on the SetPoint icon in the system tray at the bottom right corner of your screen next to the clock.

   

2. Select Exit.

3. Click the Windows Start button.

4. Choose Run.

5. Type %windir% in the Run dialog box.

   

6. Double-click the System32 folder to open it.
7. Double-click the drivers folder.
8. Rename the file wdf01000.sys to wdf01000.bak.
9. Re-install SetPoint.

   WARNING: Before you reboot, check to make sure the wdf01000.sys file is present in the drivers folders. If you reboot without this file, it may prevent some of your hardware -- including mice and keyboards -- from working properly.

10. If the wdf01000.sys file is not present, change wdf01000.bak back to wdf01000.sys.
11. Reboot the computer.
12. After your system restarts, open SetPoint to verify that the My Keyboard tab is present.

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Windows Vista and Windows 7

1. Go to Uninstall a program.
   • Start menu view: Start > Control Panel > Uninstall a program
   • Classic start menu view: Start > Settings >Control Panel > Programs and Features
2. Select Logitech SetPoint from the list of programs displayed.

   

3. Click the Uninstall button highlighted above and follow the on-screen instructions to uninstall SetPoint.
4. Download and install the latest version of SetPoint from the K800 Downloads Page.
   NOTE: You may need to reboot your system after SetPoint has been installed.
5. After your system restarts, open SetPoint to make sure the My Keyboard tab is available.

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Additional information:

If you're still having the same issue, see Knowledge Base article 18009 for how to contact Logitech Technical Support.