How the custom fit tips work

UE FITS come with a pair of our custom patented tips. These gel-filled silicon tips contain a photo polymer that solidifies when exposed to UV light. During the fitting process, the App triggers the LEDs embedded in the eartips and emits a gentle purple glow of light. The light reacts with the gel and molds the tips to the unique shape of your ear, creating a custom-fit earbud.The fitting process happens in the span of a minute.

Important: UE FITS tips are light sensitive so be careful not to expose them to light for an extended period of time before they are molded. After they are molded light will not affect them.

Can the tips be detached?
Yes, to remove tips simply grab the earbud with one hand and the gel tips with the other hand and slowly pull them apart.

Can tips be purchased independent of the earbuds?
Yes, you are able to purchase extra tips by writing in to support and requesting additional tips.

Do they change shape? Can the tips be remolded?
Once you have molded your custom tips, they will retain the shape from your first mold. Molding the tip again will not change the shape once they are fully molded.

How to clean tips
To clean your UE FITS, remove the tips from your earbuds. Gently wipe away dust and oil with a dry cloth, and if needed, use warm water and mild soap to remove any buildup. Completely dry them before reattaching the tips.