Having WiFi connection issues

If you are trying to set up WiFi on your speaker and receive a “Speaker Connection Lost” message, you may be running an old version of the app on your phone or tablet. Check the app store and update the app if there is a newer version available. After updating, try pairing your speaker again and set up WiFi.

Your speaker will remember up to four WiFi networks, and will only reconnect to the last one it connected to.

If you’re having issues with your wireless network or mobile hotspot during set up, try the following suggestions:

WiFi — If your WiFi network isn’t visible, pull down on the screen to refresh the network list and allow it to fully populate the networks.

NOTE: This can take some time, especially if you are in an environment with a lot of networks.

Mobile Hotspot — Here are some tips if you’re having issues finding or connecting to your mobile hotspot:

1. Go to your phone’s WiFi settings and remove any networks that are connected.
2. Go to your phone’s mobile hotspot setting and turn it Off and then On at least once.
3. Go back to the app and pull down on the WiFi scan screen to refresh the network list.
4. Your mobile hotspot should appear in the network list. If it still doesn’t appear, try repeating steps 3 and 4.

Important: When you use your mobile hotspot to connect your speaker, the bandwidth needed for the connection uses your mobile data. Data rates may apply.

Other Tips:

• During the set up process, if you accidentally selected the wrong network, you can go back in the app and select a different network.
• Once you’re set up, if you decide to connect to a different network or change your network you can connect to the new network in the speaker Settings menu.

Enterprise WiFi

Because most enterprise WiFi networks require additional credentials or have extra security measures in place, we do not recommend setting your speaker up to connect to enterprise networks.