Service timeline and instructions

Once your monitors have been received with the proper paperwork included, it takes approximately 2-3 weeks for service to be completed. We do not offer a rush option on repairs.

To prevent delays, never send in your monitors (earphones) without first submitting a service order. Out of warranty repair costs start at $199 for basic repairs. If the repair is more complex, the lab will notify you to let you know what the adjusted price will be before moving forward.

When sending in your monitors address them to:

Ultimate Ears

Attn: Ultimate Ears Repair Dept.

3 Jenner, Suite #180

Irvine, Ca, 92618

Include a print out of your service order confirmation which you will receive via email once you have submitted your service order.

Please note: Monitors not received with the proper paperwork can get lost and will delay your repair. Ultimate Ears is not responsible for monitors that are shipped without a repair order and proper paperwork.