Astro Orders & Returns - FAQs

Order Information

• What is my order status?
• Why are you not accepting my credit card?
• What payment methods do you accept?
• When will my credit card be charged?
• My credit card has been charged more than once for my purchase.
• How will the charge show up on my credit card?
• Do I have to pay sales tax?
• I need a copy of my invoice.
• What address should I enter in the billing information screen?
• Should I put spaces or dashes in the credit card number?
• When will my pre-order ship?
• Can I change the shipping method on my pre-order?
• When will I be charged for my pre-order? What is the return policy for pre-order products?
• Who can I contact if I have questions about my pre-order product once I receive it?
• Pricing
• Other Limitations

Shipping Information

• Has my order shipped?
• How do I get my tracking number?
• Can I change the shipping method on my pre-order?
• Do you ship to PO Boxes or APO/FPO addresses?
• When will my backorder ship?
• Can I change my shipping address?
• Can I change my shipment method?
• What shipping methods are offered?
• What countries do you ship to?

Technical Support

• I need technical support for my product.
• Why do I need to accept cookies?
• Are cookies a security risk?
• How do I set up my browser to accept cookies?

Returns & Cancellations

• What is your Refund and Warranty Policy for new products?
• Extended Holiday Return Policy.
• How do I cancel my order?
• How do I process a return?
• When will the credit appear on my credit card?
• How do I cancel my pre-order?

Privacy & Security

ASTRO C40 TR CONFIGURATION SOFTWARE

• What is your privacy policy?
• What is the Digital River Secure & Virus Free Protection?

Order Information

 

What is my order status?

If you logged in or created an account during checkout, you can look up your order here. If you used guest checkout, please look up your order here.

For items in stock, orders usually ship within 1-2 business days. Please be aware that some orders may be delayed by order processing or other issues. Once the order is processed, you will receive a shipment confirmation email with shipment tracking information. Shipping time is dependent on the shipping method selected at checkout.

Why are you not accepting my credit card?

Please note that our accepted payment methods are PayPal, Apple Pay, Google Pay, Visa, MasterCard/EuroCard, Discover, American Express, Diner's Club, JCB, Klarna, and check cards or ATM cards, so long as they are connected with one of the major credit card companies listed above. If you are using an accepted payment method, but the payment is not going through, please reach out to the payment provider.

What payment methods do you accept?

We accept PayPal, Apple Pay, Google Pay, Visa, MasterCard/EuroCard, Discover, American Express, Diner's Club, JCB, Klarna, and check cards or ATM cards, so long as they are connected with one of the major credit card companies listed above. You can safely enter your entire credit card number via our secure server, which encrypts all submitted information.

When will my credit card be charged?

If you have ordered physical products we don't think you should pay for your order until it is actually on its way. We will not bill you until your product(s), including backordered or preordered items, are actually shipped. If your items are shipped separately you will be billed each time an item is shipped.

Important note on card charges:

• Pre-authorizations** on credit cards are based on the confirmation of your order.

• Credit card charges are based on the shipment of your order.

• Cash Debit card charges are based on the confirmation of your order.  

** A pre-authorization is a temporary hold to verify that funds are available when you place an order. Pre-authorizations are typically removed from your credit card transaction history when the full charge processes and funds are withdrawn. However, in some cases, this process can take up to 2 business days.

If you use PayPal or PayPal Express you will be billed upon ordering.

If you used “Buy now, pay later” with Klarna, please visit Klarna’s website for more information.

My credit card has been charged more than once for my purchase.

If you have recently placed an order through the ASTRO Gaming online store, the duplicate charge you are seeing is likely the result of a pre-authorization hold. A pre-authorization is a temporary hold to verify that funds are available when you place an order. Pre-authorizations are typically removed from your credit card transaction history when the full charge processes and funds are withdrawn. However, in some cases, this process can take up to 2 business days. If the duplicate charge on your credit card is the result of having placed more than one order in error, we are happy to assist you in obtaining a refund within 30 days of purchase. Please visit our Refund Policy.

How will the charge show up on my credit card?

The charge will appear on your credit card as: "DRI*Logitech Store".

Do I have to pay sales tax?

Depending on the order, sales tax may be calculated and charged. Any sales tax charged will be indicated once your billing and/or shipping address have been entered during checkout.

The price indicated includes anticipated VAT that we will collect from you based on information you make available to us. The total price may change during the course of the shopping session depending on a number of factors. However, you will have the opportunity to review the final price we will charge before you submit your order.

We will gladly credit sales tax for government institutions. Just email us a copy of your tax-exemption form with an address matching your order's billing or shipping address to [e-mail]. Please include a copy of your receipt or your order number.

I need a copy of my invoice.

To view your invoice, find the order on your account's My Orders page and click the "Order Details" button. If you used guest check out, please look up your order here.

What address should I enter in the billing information screen?

For credit card verification, you must enter the address exactly as it appears on your credit card statement.

Should I put spaces or dashes in the credit card number?

No. Your card number should be entered in as a continuous string of numbers.

When will my pre-order ship?

Pre-ordered products will ship when the product becomes available. You will be notified by email if the anticipated release date has changed or when your product has shipped. As a reminder, your credit card will not be charged until your order has been shipped, unless you used Paypal or PayPal Express at checkout. If you use PayPal or PayPal Express, you will be billed upon ordering.

Can I change the shipping method on my pre-order?

Unfortunately, you can not change your shipment method after your order has been submitted.

When will I be charged for my pre-order? What is the return policy for pre-order products?

When paying with a credit card you will not be charged until the products have shipped. When paying with PayPal the funds will be transferred when you submit your order. You will receive a confirmation email when your product is shipped.

Pre-order products have a 30 day refund policy from the day the product ships.

Who can I contact if I have questions about my pre-order product once I receive it?

For technical assistance for your product, please visit our Support Site.

If you have questions pertaining to your order you can contact us at https://support.logi.com

If you have any billing questions regarding your order, please contact us at https://support.logi.com

Pricing

Prices, specifications, availability and terms of offers may change without notice. We reserve the right to cancel your order, in whole or in part, if the price is not valid or posted in error at the time of your order submission. Not responsible for typographical or illustrative errors.

Other Limitations

ASTRO Gaming reserves the right to limit quantities of product per order, address and/or individual customer. Products sold by ASTRO Gaming from this website are not for immediate resale and any orders that do not comply with this limitation may be cancelled.

 

Shipping Information

 

Has my order shipped?

If you logged in or created an account during checkout, you can look up your order and view your shipment status here. If you used guest check out, please look up your order here.

For items in stock, orders usually ship within 1-2 business days. Please be aware that some orders may be delayed by order processing or other issues. Once the order is processed, you will receive a shipment confirmation email with shipment tracking information. Shipping time is dependent on the shipping method selected at checkout.

How do I get my tracking number?

If you logged in or created an account during checkout, you can look up your order and view your shipment tracking information here. If you used guest check out, please look up your order and view your shipment tracking information here.

We use UPS for standard and express shipping within Europe. Once your order ships, you should also receive a shipment confirmation email with shipment tracking information.

Can I change the shipping method on my pre-order?

Unfortunately, you can not change your shipment method after your order has been submitted.

Do you ship to PO Boxes or APO/FPO addresses?

We take every step to ensure your purchase arrives in a timely fashion. To accomplish that, we can only accept physical addresses (no PO boxes or APO/FPO addresses.) All deliveries will occur Monday through Friday, excluding holidays, and a signature upon delivery may be required.

When will my backorder ship?

Although we try to maintain inventory of all products in the warehouse, occasionally an item will be backordered. Normally, the product will become available in a few days. You will receive e-mail notification as soon as the product ships. As a reminder, your credit card will not be charged until your order has been shipped unless you used PayPal or PayPal Express at checkout. If you use PayPal or PayPal Express you will be billed upon ordering.

Can I change my shipping address?

Unfortunately, you can not change your shipping address after your order has been submitted. The order is immediately sent to the fulfillment agency and can no longer be changed by our system. If your package is not successfully delivered, it will be returned to the warehouse and a credit will be made to your account.

Can I change my shipment method?

Unfortunately, you can not change your shipment method after your order has been submitted. The order is immediately sent to the fulfillment agency and can no longer be changed by our system.

What shipping methods are offered?

Shipping method:

UNITED STATES:

• STANDARD SHIPPING - 4 to 7 business days for standard ground delivery.
• EXPRESS SHIPPING - 2 to 3 business days from when your order is shipped from our warehouse. Excludes weekends or holidays.

CANADA:

• AIR SHIPPING - 4 to 7 business days

EUROPE:

• STANDARD SHIPPING - 4 to 12 business days.
• EXPRESS SHIPPING - 1 to 3 business days from when your order is shipped from our warehouse. Excludes weekends or holidays.

For items in stock, orders placed prior to 3.00 pm EST usually ship the next business day. Please be aware that orders are subject to processing times. Once the order is processed the shipping time is dependent on the shipping method that has been selected.

What countries do you ship to?

From https://www.astrogaming.com/ and https://www.astrogaming.ca/ , we ship to:

• U.S.
• Canada

EUROPE:

From https://www.astrogaming.co.uk/, https://www.astrogaming.de/, https://www.astrogaming.fr/, and https://www.astrogaming.com/en-eu we ship to:

• Denmark
• Belgium
• Germany
• Spain
• France
• Italy
• Hungary
• The Netherlands
• Norway
• Poland
• Switzerland
• Finland
• Sweden
• UK/Ireland
• Austria
• Czech Republic
• Bulgaria
• Estonia
• Greece
• Latvia
• Lithuania
• Luxembourg
• Portugal
• Romania
• Slovak Republic
• Slovenia

ASIA PACIFIC:

From https://www.astrogaming.com/ja-jp and  https://www.astrogaming.com/en-au/ , we ship to:

• Australia
• Japan

Technical Support

 

I need technical support for my product.

For technical assistance for your product, please visit our Support Site. If you have questions pertaining to your order you can contact us at ASTRO Gaming Support. If you have any billing questions regarding your order, please contact us at ASTRO Gaming Support.

Why do I need to accept cookies?

Cookies are placed on your browser for your convenience, and the Commerce System used is cookie dependent. When you place an order, information is written onto your hard drive. The next time you place an order, the system recognizes who you are and automatically enters your information into the form. Because cookies read information on your hard drive, some think this means they give access to all the information on your computer. Our commerce system encrypts all cookies and they cannot be read by any other web page. The cookie actually contains no personal information, just a unique identifier for our system to recognize this browser.

Are cookies a security risk?

No. Because cookies read information on your hard drive, some think this means they give access to all the information on your computer. Our commerce system encrypts all cookies and they cannot be read by any other web page. The cookie actually contains no personal information, just a unique identifier for our system to recognize this browser.

How do I set up my browser to accept cookies?

If you're using Internet Explorer 6+, go to the Tools menu and select Internet Options. Within the Internet Options window, select the Privacy tab. The default browser setting is medium, which allows you to accept cookies. To change this setting, move the slider to determine which setting you prefer. If your setting has been set to Custom, click the Advanced button and choose Accept Cookies.

If you're using Internet Explorer 5.x, go to the Tools menu and select Internet Options. Within the Internet Options window, select the Security tab. Select Internet, then Custom Level. Scroll down to Cookies and choose Enable.

If you're using Netscape 7+, go to the Edit menu and select Preferences. Double-click the Privacy & Security category, select Cookies. Set your Cookies preferences.

Returns & Cancellations

 

What is your Refund and Warranty Policy for new products?

The Logitech online store by Digital River offers a 30-day money back guarantee. All of our products carry a one-year warranty on defective parts or faulty workmanship during the manufacturing process. The warranty does not cover damage caused by accident, misuse, abuse, neglect, lightning, power surges, other acts of nature/god(s)/Flying Spaghetti Monster, or unauthorized product modification or repairs.

International customers (outside of the United States) are responsible for any shipping costs on items sent in for warranty evaluation/repair. The costs of warranty work and standard return shipping to our customers are included in the coverage of the warranty.

Extended Holiday Return Policy.

Shop with confidence during the holiday season! Each year we extended our normal 30-day return policy so that the holiday gifts you purchase from November 15 through December 23 can be returned for any reason until January 31 of the following year.

How do I cancel my order?

After each order is processed, it is sent immediately to our fulfillment warehouse for shipment. Orders cannot be cancelled after they have been shipped

How do I process a return?

If you need to return an Astro Gaming product within the 30-day return policy, please visit the following returns portal: http://returns.narvar.com/astrogaming/returns.

Simply enter your order number and billing zip code and follow the instructions.

When will the credit appear on my credit card?

Your refund credit will appear on your account within 3 weeks of us receiving your returned product.

How do I cancel my pre-order?

To request cancellation of pre-ordered products, please contact us at https://www.astrogaming.com/contact/. Orders for in-stock items are sent to our warehouse for shipping immediately after you place the order, therefore, in-stock items cannot be cancelled.

Privacy & Security

 

What is your privacy policy?

Click here to view the Digital River privacy policy.

What is the Digital River Secure & Virus Free Protection?

We take your shopping safety very seriously. You can shop with confidence knowing that we have taken steps to ensure you are protected when you order through any Digital River network member. So, you can rest assured when shopping with us because the Digital River Secure & Virus Free Protection provides you with shopping protection and peace of mind! Here are the details:

1. You pay nothing if any unauthorized charges are made to your card as a result of shopping with us.
2. Under the Fair Credit Billing Act, your bank cannot hold you liable for more than $50.00 of fraudulent charges. If your bank holds you liable for any of this $50.00, Digital River will cover your entire liability, up to the full $50.00. Digital River will cover this liability only if the unauthorized use of your credit card resulted through no fault of your own from purchases made through a Digital River network member while using the Digital River secure server. In the event of unauthorized use of your credit card, you must notify your credit card provider in accordance with their reporting rules and procedures and provide Digital River with reasonable requested supporting documentation.
3. 100% of software downloads available through ASTRO Gaming have been scanned for viruses.
4. In the unlikely event your software downloaded from a Digital River network member contains a virus, Digital River agrees to either replace the affected software or refund the purchase price plus any shipping costs associated with the affected software. Digital River's liability is limited to the replacement or refund of only the virus-infected software downloaded from a Digital River network member. Digital River will cover this liability only if the virus resulted through no fault of your own from purchases made through a Digital River network member while using the Digital River secure server. Digital River does not assume liability for any costs associated with repairing or replacing any computer components, hardware, additional software, computer files, or any other costs associated with repairing, replacing, or removing virus-infected files from your computer.
5. All information that you provide while shopping is encrypted.
6. Because we accept sensitive information from shoppers (name, mailing address, credit card number, and so on) Digital River uses VeriSign® Secure Socket Layer (SSL) technology to protect personal shopper information. This logic encrypts data being sent and received using high-level encryption technology. This technology assigns undetectable codes to data transmissions that only our server and shoppers can validate. This ensures that no external party can view the data.