How to reset your UE DROPS

If you’re experiencing performance issues with your UE Drops, a simple hard reset may resolve your issue. Please follow the steps below:

1. Removing both earbuds from the charging case, long press the face button on both earphones at the same time for at least 13 seconds.
2. Place back into the case and close the lid.
3. Open the lid and they should be ready to connect.

After performing a hard reset and find you’re still experiencing performance issues at that point, we’ll want to proceed with a factory reset:

1. First, you’ll want to delete and previous connection with your UE Drops from the bluetooth menu of your device before starting.
2. Place the buds back in the case, make sure the case remains open during this process.
3. Press the case button for about three seconds and release. You should see one light, then three rapidly flashing LEDs.
4. Push the case button two times rapidly.
5. You should see three flashing orange lights.
6. Wait for the LEDs to go back to the three rapidly flashing the same color they were in step 5 (about 10 seconds).

Your buds should now be ready to pair (connect to Bluetooth).